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We usually respond within 24 hours. Most answers are already in our guides below.

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FAQ

Most setup and troubleshooting questions are already answered in our frequently asked questions.

Browse FAQ

Alexa Setup Guide

Step-by-step instructions for all Echo and Fire TV devices. Skill setup, skill linking, and troubleshooting.

View Guide

Google Setup Guide

Set up casting to Nest Hub, Chromecast, and Android TV. Includes Chromecast troubleshooting and discovery tips.

View Guide
Troubleshooting

Common Issues

Quick fixes for the most frequently reported problems.

Azan not playing on Alexa

Check that the Masjids.Live skill is enabled in your Alexa app. Make sure Do Not Disturb is turned off for the device, and that the volume is turned up. Try saying "Alexa, open Masjids Live" to test manually.

Can't find my mosque

Submit your mosque via the dashboard. We review and add new mosques regularly, typically within a few days. You can also use a nearby mosque in the meantime.

Wrong prayer times showing

Check your calculation method in settings. Common options are ISNA for North America, MWL for Europe, and Umm Al-Qura for Gulf countries. Switching methods often resolves time discrepancies.

Google Cast not discovering speaker

Ensure your phone and the Cast-enabled speaker are on the same Wi-Fi network. Guest networks and IoT-isolated VLANs will prevent discovery. Try toggling Wi-Fi off and on, then relaunch the app.

Admin

Device Management

Look up any device by ID to diagnose issues, reset configuration, or refresh prayer schedules.

Device Lookup
Enter the Alexa or Google device ID to manage
Admin access only. Actions are logged and require authentication.